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ACS Gets ISO 20000 Certification

Dallas, April 4, 2006 Affiliated Computer Services, Inc. became the only IT and BPO service provider in the US to earn the International Organization for Standardization (ISO) 20000 certification, the firm said in a statement. The certification was accomplished through the third-party audit of standardized, consistent processes and procedures across numerous data centers and disciplines. This is an extraordinary market differentiator for ACS that is unmatched in the United States and around the world said Mark King, ACS President and Chief Executive Officer. IT service management is essential for providing high-quality IT services to our clients. The ISO 20000 certification underscores and reflects the outstanding consistency of ACS IT processes and procedures across all of our data centers, and confirms that ACS is leading the industry in IT performance. ACS invests in extensive employee training and in state-of-the-art compliance monitoring tools to ensure that its systems are in constant compliance. Fifteen critical processes are part of the ISO 20000 certification. ACS performs daily, weekly, and monthly testing of key performance indicators to ensure across-the-board compliance in its IT operations. No matter who processes the work within ACS, King commented, our clients are able to experience the same superior level of service -- because our systems ensure it. ACS was the first American company to receive BS 15000 certification in April of 2005 for one of its data centers, and now becomes the first in the U.S. to receive ISO 20000 certification. ACS is also the first in the world to achieve the ISO 20000 certification across multiple data centers, and the first to achieve it in both domestic and international locations.

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