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Indian Railways seek ISO 22000 certification

The Indian Railways has decided to target ISO certification to effectively redress complaints of poor quality service on its premium trains, as per The Financial Express report. ISO 22000 sets quantifiable standard-linked objectives in terms of food safety, service and customer satisfaction. Leading hotels and restaurants in India and abroad adhere to these norms. The quality of on-train service has been a major concern for the Railways. Considering that the definition of good and bad service can differ from person to person, the idea is to measure performance against a universally recognised benchmark.

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